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Summary
Front Office Team Leader at Hyatt Regency Birmingham - Join Our Dynamic Team!
Looking for a rewarding career in the hospitality industry? Join the Hyatt Regency Birmingham team and be part of a global brand known for innovation, unparalleled service, and a dedication to care. We are currently seeking enthusiastic and motivated individuals to join our team in the role of Team Leader.
Welcome to Hyatt Regency Birmingham – where we’ve considered every detail and created a place designed to energise the people within it. A place where guests can focus on the task at hand or come together to share, socialise and collaborate.
About the role:
We have an exciting opportunity for a Team Leader to join our team. Working on a full-time basis, including weekends, you will oversee the smooth running of your shift. You will assist the Management Team in the effective operation of the Front Office Department ensuring maximum guest satisfaction, and adhering to the standard required by the hotel.
Some of your duties will include; supervising the Front Desk team, ensuring that all VIPs, World of Hyatt members and Regency Club guests are checked in as per Hotel policy. You will also, handle guest queries and complaints, reporting all complaints to your manager.
You will be expected to work 37.5 hours per week, 5 days out of 7 on a shift rota basis. Working early and late shifts, including weekends.
The salary associated with the role is £21,450 pro rata, per annum, plus double time for working Bank Holidays (terms apply, not applicable for substitute Bank holidays).
Hyatt offers a great range of benefits, including:
- 12 free nights per year of service across Hyatt Hotels worldwide
- Colleague and Friends & Family rates across Hyatt Hotels worldwide
- F&B discounts of up to 50% in our Hyatt UK Restaurants & Bars
- Uniform provided and dry cleaned
- Complimentary meals on duty
- Workplace pension scheme
- Access to Wagestream financial wellbeing and an Employee Assistance Programme
- Continuous Learning & Development opportunities
- Opportunities for transfer and promotion within Global Hyatt!
Terms & Conditions apply
Who are we?
At Hyatt Regency Birmingham we enjoy a prime, central, location. We feature 319 luxury rooms and suites, our Aria Restaurant, where guests can enjoy relaxed surroundings whilst enjoying cuisine with a selection of fine wines, or our Gentleman and Scholar Pub with a stunning heated terrace which opens onto Broad Street. We also have 10 meeting rooms and Amala Spa & Club for wellness/beauty treatments a pool and gym.
Connections energise us. Encouraging them is our purpose and our passion. From new culinary options for sharing, to vibrant multi-functional spaces for coming together, to exciting, technology-enabled ways for interacting, we create experiences that our guests will remember.
If you are passionate about hospitality and want to grow your career with a leading hotel brand, we would love to hear from you. Please submit your application the Front Office - Team Leader role.
Join Hyatt Regency Birmingham and let care be your superpower – Apply today!
Qualifications
About you:
The ideal candidate will be passionate about providing the best customer service for all of our Guests, ensuring that we meet all of their needs.
You will have previous experience in a similar role, with a good knowledge of Hotel systems such as Opera and Reserve. You will have excellent IT and communication skills. As an organised, outgoing individual you will not be fazed by the diverse and challenging situations that you will deal with.
Working under pressure, you will be able to diffuse conflict, act quickly in response to changing guest demands and requirements.
