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Customer Service Representative
Duties:
- Provide exceptional customer service to clients via phone, email, and chat
- Answer customer inquiries and resolve issues in a timely and professional manner
- Conduct outbound calls to follow up on customer inquiries or to gather feedback
- Analyze customer needs and recommend appropriate products or services
- Process orders, returns, and exchanges accurately and efficiently
- Maintain accurate customer records and update information as needed
Skills:
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy in data entry
- Proficiency in using customer service software and computer systems
- Ability to work independently as well as part of a team
If you are a motivated individual with a passion for providing excellent customer service, we want to hear from you! Join our team and enjoy a supportive work environment, competitive salary, and opportunities for growth.
Please note that this job description is not exhaustive and additional duties may be assigned as needed.
Job Types: Full-time, Part-time
Part-time hours: 15 per week
Salary: £14,472.93-£28,226.63 per year
Benefits:
- Flexitime
- Work from home
Flexible Language Requirement:
- English not required
Schedule:
- Day shift
- Flexitime
- Monday to Friday
- Weekend availability
Education:
- GCSE or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Licence/Certification:
- Customer Service Experience (preferred)
Work Location: Remote
Reference ID: DER3202
