As a Customer Services Advisor you’ll be instrumental in guiding people on their journey to become patients at Care Fertility.
People will call in with queries, looking for information; they want to know more about who we are and what we offer. That’s where you come in, you’ll talk to them about treatments, what they involve, how long they take, what the process is, how much they cost and arrange their appointments at a time to suit them best – you will make their journey as simple and stress free as possible.
You’ll have some enjoyable conversations with some great people as you help them from enquiry stage through to their first appointment. You will also assist with the onboarding process for our newest IVF packages Carepay, exclusively available to our patients.
We’re not a call centre and you won’t be making any cold calls; you’ll answer inbound calls and you’ll reach out to people who have contacted us via our website. You’ll be hugely supported in this role by a really great team of people who all have the same ambition to deliver the very best standard of customer care.
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There’s a comprehensive training scheme in place lasting around 4 weeks which will be based at our Northampton Clinic (NN1 5BT).
About you
You’re a customer service professional, with a passion for service delivery – you go above and beyond for your customers and colleagues every time.
You’ll probably have worked in a sales-through-service environment before, this way you’ll understand how to guide people through a conversation in the right way.
This is the role for you if you’re kind, empathetic, understanding, patient and love to help others. You’ll get great satisfaction from knowing you’ve really helped to make a difference in people’s lives.
You understand the need for attention to detail and accuracy because you know the importance of getting things right first time – and the consequences of not getting it right are.
Location/Benefits
There’s a comprehensive training scheme in place lasting around 4 weeks which will be based at our Northampton Clinic (NN1 5BT). After that, it’s a remote role where you’ll predominantly work from home. There will be an occasional need to visit clinics for meetings etc. so you’ll need to be comfortable with travelling.
Working 8hrs a day on a rota between 08:00-18:00, Mon-Sat (working approx 1 Saturday in 6).
In a company where hard work and great results are recognised, you can look forward to a supportive culture of collaboration where we value each other.
- Salary of £22,000 (with the ability to earn up to £25,000)
- 33 Days annual leave (inc. public holidays)
- Pension scheme
- Life assurance
- A range of flexible benefits to suit your needs.
About us
We’re Care Fertility, we’re the largest private provider of IVF and fertility treatment in the UK.
We draw on the knowledge of our wider team of over 600 dedicated doctors, embryologists, nurses and support teams who all work together to ensure our patients get the very best fertility treatment.
At Care we care, for our patients and for our people. We believe in helping you to reach your full potential.
If you join Care, you can look forward to a challenging and rewarding role, with great results bringing great opportunity for recognition and promotion.
This post is subject to an enhanced DBS check.
Click APPLY now to join Care Fertility!
Job Type: Full-time
Salary: £22,000.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Gym membership
- Health & wellbeing programme
- Life insurance
- Sick pay
- Work from home
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Performance bonus
Work Location: Remote
Reference ID: NTH GEM 035
