DUTIES & RESPONSIBILITIES - Our Guests Deliver excellent guest service, at all times by: Giving every guest a friendly welcome when they enter the business Explaining the service cycle, our products, our great offers and events Serving guests in turn, quickly and efficiently Using situational selling – making recommendations that are appropriate to the guest Serving and presenting all our food and drink products perfectly – product quality, temperature and brand standard Valuing our guests by engaging them in appropriate conversation / banter Valuing regular guests by remembering their names, their likes and dislikes, favourite products etc. Talking to every guest about the guest experience survey Checking guests are enjoying their meals Dealing with guest queries and complaints quickly and professionally Giving every guest a genuine farewell and encourage them to return Our People Communicate and work well with the kitchen team to ensure the delivery of great guest service. Support the team by helping out others when required e.g. pot wash. Involved in and contribute at team meetings. Our Practices Take pride to ensure the front of house areas, externals and toilets are clean and tidy, at all times. Set up and closedown the department to brand standard including stock rotation. Complete daily and weekly cleaning tasks. Keep up to date with current promotions and new products. Maintain personal knowledge by completing in-house training, online eLearning and workbooks. Always adhere to brand standards, licensing law and all company policies & procedures. Carry out management team requests and brand instructions
Job Types: Part-time, Permanent
Benefits:
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Sick pay
- Store discount
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Tips
Experience:
- Hospitality: 1 year (preferred)
Work Location: In person
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